WhatsApp-first. Omnichannel-ready.

Turn WhatsApp into a managed customer service operation.

One shared inbox for live agents, bots, AI, broadcasts, customer records, analytics and transparent usage control.

✓ Faster response ✓ Controlled ownership ✓ Fewer missed chats ✓ Visible cost

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Chat Connect

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Nomsa M. · WhatsApp +27 82 000 0000

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Hi, please can you send me my policy document?

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▥

Built for accountable,scalable customer engagement.

▣ Shared inbox ◌ Automation ◉ Live agents ⎋ Integrations ◖ Broadcasts ▥ Analytics

THE OPPORTUNITY

From fragmented WhatsApp conversations to a controlled service desk.

Most businesses start with one WhatsApp number and a few people replying. Growth quickly exposes missed messages, duplicate responses, poor handovers and unpredictable costs.

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Your Business Online

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Perfect, thank you!

◉

⌁

Messages become operational noise

Conversations live on phones, across people and without a consistent service process.

♙

Agents clash or duplicate work

Two agents can respond to the same customer while other conversations remain unattended.

⌛

Automation and people work in silos

Bots, external systems and live agents often have no shared conversation state or handoff.

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Usage and cost are hard to explain

Teams know messages were sent, but not who sent them, why they were sent or what they cost.

✓

One source of truth

Every message, agent action, bot step, note and status stays attached to the customer conversation.

✓

Clear accountability

Assignment locking and role controls make ownership visible and stop agent clashes.

✓

Scalable service

Use automation for repeatable work and move customers to a human when judgement is required.

HOW IT WORKS

A single operating layer.

WhatsApp-first, built to expand.

◎CustomerStarts a conversation or responds to a campaign.

→

Chat ConnectOwns routing, context, assignment, history and cost.

→

✓Right outcomeAutomation, human service, AI or an integrated business process.

◉ Live agentsClaim, reply, transfer, resolve ◌ Internal botMenus, questions, links, flows ⎋ External systemsWebhook and API integrations ◖ BroadcastsTemplates, replies, documents

LIVE AGENT OPERATIONS

Every conversation has an owner, a history and a next action.

Agents work from one live feed while Chat Connect keeps the conversation state, customer context and permissions under control.

⌘

Agent clash prevention

The first atomic claim wins. Other agents can see ownership but cannot reply unless reassigned.

♧

Realtime alerts

Unread counts, sound and browser notifications keep agents aware across the portal.

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Rich agent replies

Quick replies, emojis and drag-and-drop documents, images, audio and video.

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Customer context

Contact profile, tags, notes, history, team assignment and service status in one view.

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Visual bot builder

Menus, questions, handoffs, links, documents and configurable routing.

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Analytics and usage

Monitor conversation volume, agent performance, channel mix, credits and message cost attribution.

AUTOMATION

Automate the repeatable. Escalate the important.

Build guided customer journeys that can answer, collect information, open documents, start WhatsApp Flows, call external services or hand over to a live team.

1WelcomeGreeting and first menu.

2ChooseButtons or list options.

3Self-serviceQuestions, documents or forms.

4EscalateLive agent, team, AI or integration.

5ResolveConfirm resolution and retain history.

INDICATIVE LAUNCH PRICING

Choose a tier based on customer engagement volume.

Platform subscription plus actual usage. Prices exclude VAT.

LAUNCH

R1,900

per month2,000 MAU included

For a small service team moving from a shared phone or manual WhatsApp process.

Shared live-agent inbox
Conversation ownership
Customer records, tags & notes
Bot builder & business hours
Analytics & live usage

R4,000

per month5,500 MAU included

For growing businesses that need stronger automation, teams, broadcasts and reporting.

Everything in Launch
Advanced bot journeys
Broadcast Studio
Webhook integration
Team assignment & permissions

SCALE

R6,250

per month10,500 MAU included

For high-volume, multi-team operations requiring deeper integration and governance.

Everything in Growth
Multi-channel planning
AI agent option
Advanced usage attribution
Custom reporting support

ENTERPRISE

Custom

Above 10,500 MAUTailored commercial model

For specialised workflows, multiple business units or negotiated service levels.

Custom volume and commercials
Dedicated implementation scope
Complex API integration
Data migration & workflows
Support and SLA options

WhatsApp Business messagesR0.82 per outbound message

MAU overageR2 per additional MAU

Agreement12-month contract

AI servicesQuoted separately

FAQ

Simple answers before you start.

Can we use our existing WhatsApp number?

Often yes, subject to Meta onboarding, account eligibility and the current number configuration.

Do we have to use AI?

No. AI is optional. You can use live agents, rules-based bots, external integrations or any combination.

Can Chat Connect integrate with our CRM, ERP or policy system?

Yes. External bots, signed webhooks and API endpoints support controlled integration with existing systems.

What stops two agents replying at once?

The first atomic claim wins. Other agents can see who owns the conversation and the composer is locked unless reassigned.

How do we control WhatsApp spend?

Prepaid credits, live usage, message-source deductions, pricing history and low-credit alerts provide ongoing visibility.